Each session is scheduled especially for you and confirmed with advanced payment. Please click the following link for booking: www.massagebook.com/biz/youmatter with understanding that the policies below would be in place in the event of cancellations and no-shows. The MassageBook policy found on my booking site is static to the software and can not be changed; however, please note the policies below as the official standards for my practice. Thank you so much for your support!

 

Cancellation / Rescheduling Policy
I understand that unanticipated events happen occasionally in everyone’s life. If you need to cancel or reschedule your session, advance notice of 24 hours is appreciated. This allows the opportunity for someone else to schedule an appointment and for me to adjust accordingly. In my desire to be effective and fair to all clients, the following policies are honored:

• When 24-hour notice is given, your full session payment can be refunded upon request. When 24-hour notice is not provided, 100% of your payment will be retained.
• If you wish to reschedule, you may do so without an additional fee.
   

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” Full payment of their session will be retained. On a personal note, I look forward to hearing from you to ensure that you are safe and well.

Late Arrivals
If you arrive late, your session may be shortened or modified in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment and may choose to provide therapy to your focus area(s) only. Regardless of the length of the treatment actually given, you are responsible for the payment of the full session. If you are a new client, please prepare for an initial assessment and consultation by completing your online intake form via MassageBook.

I look forward to working with you soon!

C. J. Wade, LMT